Business Forms

Business Case For Automating the Business-Forms Lifecycle

Strategies, business metrics, and activity-based payback models that justify an integrated electronic forms-processing system for financial services, government, and manufacturing, emphasizing how the rigidity and logistics burdens of manual, paper-based forms add hidden costs and time delays to critical business information flows (32 pages)

ABSTRACT

How can integrated electronic forms processing cut costs and improve key business processes for a typical global enterprise? Everyday business forms define, structure and regulate the data-entry tasks performed by millions of consumers, frontline service providers and knowledge workers. Large and small organizations in the private and public sector use paper-based, manually completed forms and, to a lesser extent, online Web forms to feed vital, complex and often expensive business information workflows.

The typical global enterprise uses approximately 400 unique business forms, averaging $75,000 per form and totaling $30,000,000 in labor and materials across the lifecycle of all 400 forms.* However, most enterprises pay a far steeper cost: paper-based and isolated Web-forms reinforce rigid, inefficient, error-prone business information workflows that, despite extraordinary investments in process reengineering, resist or sabotage process and quality improvements.

By automating forms-driven business processes, organizations can recoup their investment in efficiency savings and improved business process cycle time within three months. Just automating five activities of a single form-based process can return the initial cost of an integrated automated forms processing system within 12 months.

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